Returns

You may return items within 30 days of delivery for a full refund. We will pay the return shipping costs. Items should be returned in their original condition and product packaging. After the product is received and reviewed you will receive your refund.

Delivery

Orders for Schindelhauer bikes will ship with UPS frieght, and will arrive in 3-4 days on average, after the bike is ready for shipment. All other orders, will be shipped via UPS from our logistic center in Southern California, and will usually arrive in 2-3 business days. International shipments, will be shipped via UPS and will usually arrive in 3-5 business days. Most orders will ship within 2 business days. If special shipping is necessary to complete an order, it will be agreed upon by email.

Customer Service

If you are having difficulty online try our live chat at the bottom right hand of the screen, or you can email or phone us using the contact information on the bottom left of the screen.

Order Status

If you would like an order status update try our live chat at the bottom right hand of the screen, or you can email or phone us using the contact information on the bottom left of the screen.